A Service Hotline?

Ate Logo: West Mall.

Two attendants, one on the phone as I walk in. Both slouched over the counter. No greeting, so I browse, ask for sizes, try on, the one attendant still on the phone. I ask if they can call the Long Circular Branch to see if they have my size..they said no, they only have "one way" calling so I will have to use MY cellphone. So I did, and the person said to call back..from MY cellphone mind you..the attendant is still on the phone..1/2 hour has gone by..I say you know what? I'll just get the one pair of shoes but I only have credit cards..no problem, except I have to hold on until the "Manager" gets off the phone. Fortunately for her, she did and strangely enough, they can dial out to charge my card.

There is an 800 number to call about service, except guess what? It doesn't work. Well I say, it was at least a thought..let's see when it will actually work.

Cellphones and Service

On more than one occasion, I have gone to the Cafe in Movietowne, Creme de la Creme. On every occasion, (I swear to God), the servers have been on their cell phones or on the Company phone on a personal phone call. So I stand there and wait, and the young lady asks if she can help me (while still on her cell phone). So I ask "Are you ready to attend to me?" She hangs up while rolling her eyes, and then stands there..not a "Good Morning," not a "Can I help you?" Anyway, so I order, sat down and hey presto, she is back on the cell phone again and I watch as another customer walks in and tries to get some "service"

Don't employers have rules about this? Here's another example at this same cafe..the cell phone rings, she answers "Ah cyah answer meh cell phone. Ah working!" But the conversation goes on for another couple of minutes, while the ever so patient Trini stands there and waits until she is done.

Oh by the way, don't buy anything there with chicken.I'm not sure that rock hard very very brown thing is chicken. Do it at your own risk.

Demanding Service

We in Trinidad have not yet grasped the concept of "Customer Service." We sometimes blithely accept what is dished out to us in stores and banks and the public service. We and those who serve us forget that we are PAYING for this service, and in particular those who "serve" us fail to understand that it's because of the "paying" customer that a lot of us have jobs. We mutter and grumble and bitch to one another while we stand in long lines, but we hardly ever address our complaints to the people that matter, and make our dollar count.

Me, I've had enough and so the purpose of this blog is to highlight the bad and the good service anywhere I go. If I have to "kiss ass", then I expect to get the product for free. If I have to pay for it, then I demand good service. From now on, my dollar counts, in more ways than one.

Let's see if we can make a difference